Six things are sold here, and they are not sold the same way.
Which routes end in a checkout, which end in a quotation, and why.
Six different things are sold on this site and they do not behave alike. A book arrives in the post. An assessment arrives in an account. A workshop happens on a day that has to suit both sides. Pretending they are all "add to basket" is how a buyer ends up with something they cannot use, so each one is set out below as it actually works.
01
Physical products — tests, equipment, biofeedback, books
How it is soldDirect purchase
Why that wayA defined item at a stated price. The unit is one kit or one title, and a cart and checkout already exist for it.
PriceShown on the product page
Waiting onCG-18 the instrument inventory, CG-20 the price list, CG-22 the gateway
02
Assessments taken on DigiAssess
How it is soldDirect purchase
Why that wayAn individual buyer expects a price and a link, not a quotation. The unit is one administration of one instrument.
PriceShown on the assessment page
Waiting onCG-18, CG-20, CG-24 the account model
03
Counselling and guidance sessions
How it is soldBooking
Why that wayPaid at the time of booking. A held slot that is not paid for is a slot lost, and payment at booking is what makes a cancellation window mean anything.
PriceShown on the booking page
Waiting onCG-23 the booking content, CG-20, CG-31 the cancellation rule
04
School, university and organisation programmes
How it is soldEnquiry, then quote
Why that wayScope, number of students, duration and travel all vary. No published figure would survive contact with a real school.
PriceOn enquiry
Waiting onCG-36 the enquiry routing
05
Professional certification and training
How it is soldEnquiry for now
Why that wayA cohort with dates and a seat limit can be sold directly, and should be. Until that calendar exists, an enquiry is honest and a checkout is not.
PriceOn enquiry
Waiting onCG-14 the workshop calendar, CG-20
06
Partnership — professional and CSR
How it is soldApplication
Why that wayNeither is a purchase. Both are an admission decision, reviewed, with terms attached to the outcome.
PriceNot applicable
Waiting onCG-43 the partnership terms
